FAQs

I never had a massage before. What should I expect?

Many new patients may be nervous when arriving for their first massage appointment. At Lakeview Massage & Therapy, we make sure your experience is a relaxing and positive one.

If this is your first visit, please make sure your new patient paperwork is complete prior to your scheduled massage time; those forms can be found in your confirmation text and email. Please arrive 10 minutes before your scheduled appointment time if you plan to fill them out here instead, so your appointment time is fully dedicated to massage therapy rather than paperwork.

A licensed massage therapist will consult with you directly before providing any massage services and tailor the therapy to your needs. This important detail helps the massage therapist better understand your needs and provide the best and safest possible massage services for you.

An assessment with your massage therapist, and possible muscle or postural tests will be completed. Inform your therapist of any major ailments or other issues you are having at that time, what your daily activities are, etc… The more info they know about you, the more customization is possible. All information given to the massage therapist is confidential under HIPPA guidelines and may be released to your doctor only with your permission.

What should I wear to my massage session, and during my massage should I leave my clothes on or get fully undressed?

At Lakeview Massage & Therapy, we strive to keep our clients to be completely comfortable at all times. Our licensed massage therapists will always practice industry guideline draping techniques. Draping is where the massage therapist folds and tucks the towel or sheet around your body, only exposing the areas that will be worked on. Many regular clients prefer to be fully undressed with draping, but if you feel more comfortable leaving your undergarments on, that is totally fine -- and you will still be draped. If you choose to wear clothing, be sure to wear loose-fitting attire, such as gym shorts, so the therapists are able to move and stretch you as needed.

How do I prep for my massage appointment?

Showering that day is preferable, not only for the massage therapist, but when your skin is clean, it will better absorb the lotions and oils used during your massage.

Always make sure you are properly hydrated. Please know that eating right before a massage appointment may make you uncomfortable. Using the restroom before your session time is a helpful hint.

What is included in my session time?

Your scheduled session consists of time for you to dress and undress, time to communicate and customize your massage with your therapist, and massage therapy.

Should I talk during my massage session?

There are important times when we expect you to speak up. If the therapist is doing anything to make you uncomfortable, you should let her/him know immediately. Let the therapist know if you get too warm or too cold, if the room is too bright or too dark, if the pressure needs to be changed (lighter or deeper). If something is not working for you, please speak up. We do our best to keep you as comfortable as possible but will not know if something is not working for you, unless you let us know.

If you’d like to chat during your massage, go right ahead! The important thing to remember is that your treatment is all about your relaxation and recovery. We do our best to create a tranquil experience for our clients. Many therapists discourage talking in the hope that you will let your mind relax and your body heal, allowing outside stresses to be forgotten, if even for a moment. In many instances, clients start off talking, and as the massage progresses, enter a quiet state of relaxation- or even nap!

When should I not get a massage?

If you are 1-11 weeks pregnant, you should wait for later trimesters to get your prenatal massage.

You should not book a massage if you have a fever, cold/flu, infection or skin rash.

It also is advisable to get your physician’s approval to get a massage if you have high blood pressure, a heart condition, or untreated cancer. This does not mean you cannot get a massage. But it’s always better to be cautious.

There are a few other conditions in which your massage therapist may need to adapt their techniques (such as arthritis or osteoporosis) or avoid an area completely (i.e., cuts, burns or varicose veins). Just inform them during your consult and include the information on the medical history portion of your paperwork.

Massage therapy is also great during pregnancy, but you may want to consult your healthcare provider before doing so. Please be sure to schedule the “prenatal massage” so our therapist will be prepared, able to prep the table, and treat you and your little one with the best of care. Also, be sure to fill out the appropriate consent form for your prenatal massage appointment.

*WE DO NOT SEE PATIENTS IN THEIR FIRST TRIMESTER OF PREGNANCY*

Do I need to tip my therapist?

Tipping is not a requirement. We want clients relaxed, enjoying our services and not thinking about money during their treatment. If you feel like giving extra, our therapists will certainly be appreciative. Each therapist accepts cash and card tips.

Referrals and reviews are another huge way of saying thank you!

I was in pain before my massage but after I am still sore, is this normal?

At Lakeview Massage & Therapy we want our clients to know that it may require more than one session to achieve your pain relief goals. While massage therapy will assist with pain relief, it may take several hours after your massage for the pain relief effects to kick in.

Just like working out to get into shape, you shouldn’t expect to reach your goal with a single workout. Always make sure to properly hydrate before and after your massage treatment in order to aid your body’s recovery process.

Ask about our STARTER PACK promo code at the front desk! If you get your first 3 massages in 3 weeks, there is a $30 discount with your relaxed and recovered name on it!

What are your cancellation and rescheduling policies?

At the time of scheduling your first visit, we will require an active credit card to be on file. As a client of Lakeview Massage & Therapy, a 24-hour notice is required if you must cancel or reschedule your appointment. If less than 24-hours notice is given you will be charged the full price of the scheduled service. Same-day appointments made that are cancelled more than 1 hour after being made will be charged in full. No shows are charged in full. If you are late, you may receive an abbreviated treatment within the time constraints of your originally scheduled appointment.

By agreeing to this policy, you are authorizing the use of your credit card on file to be charged for the scheduled appointment. You assume full responsibility for payment of scheduled time, even if symptoms of fever or any other illness begin less than 24 hours prior to the scheduled appointment.

This policy applies to all new and existing clients and is non-negotiable.

Please contact us with any other questions or concerns you may have and we will quickly work to answer them.